Terms and Conditions.
Casa Rosa is a trading name of Nyborg – Actividades Turisticos e Hoteleiras Lda.
When you are ready to make a Booking please email or telephone us to check availability. Download the booking form from our web site (or we can send you a booking form) which we ask you to fill in and sign, thus accepting our Booking Conditions, and send to us with a deposit, or full balance payment.
All guests must have adequate travel & personal accident insurance. We cannot be held responsible, or accountable, for any losses incurred during your period of stay with us.
When completing the Booking Form the names of all guests travelling must be clearly displayed (including any infants or children). It is not permissible to withhold the names of any guest travelling, and the names of every guest using the accommodation must be shown. The total number of guests must not exceed the number of guests indicated on your Booking Form (unless previously agreed).
If a cot is requested please advise us at the time of booking, there is no extra charge for these items, all linen and towels, except for beach towels (which can be rented), are provided.
If you are hiring a car from us, please let us have the flight details as soon as known in order for the car to be at the airport to meet you. Without the flight numbers, the car will not be there.
Your accommodation is reserved from 3.00 p.m. on the day of your arrival. On the morning of your day of departure we ask you to vacate by 11.00 a.m. (unless otherwise arranged with us) to give us time to prepare the property for the next arrivals.
All Bookings are made and accepted subject to the terms set out in these conditions, when you make a Booking a contract is made, we will confirm your Booking as soon as we receive your instructions. You must then pay the deposit, and an official receipt will be sent to you. The balance of monies owing must be paid eight weeks before your arrival date unless otherwise agreed by use. If your arrival is within 8 weeks of the Booking, then the total cost will be due for payment at the time of Booking. The Deposit Payment confirming the Booking is non-returnable. Cancellations must be made 8 weeks prior to arrival. If cancellations are made later than 8 weeks prior to arrival, the payment for the stay is non-returnable.
It is the guest’s responsibility to keep us updated on all contact details. If there is a change of postal address, or email address, then we cannot be held responsible if information is not received, or if correspondence is misplaced.
The renter agrees to pay the owner for the cost of repairing or replacing (Owner’s choice) any item of property, or contents at the Villa/Apartment, which is damaged due to negligence or willful default of the renter during the Renter’s occupation.
The person in whose name the Booking is made acts on behalf of all other persons named, and becomes responsible to us for all payments in respect of the Booking.
Your reservation will be confirmed upon payment of a deposit. We allow 7 days from confirmation of the Booking for monies to reach us, the balance must be received by us at least 8 weeks before your arrival date or the Booking may be deemed as cancelled and deposit forfeit. Please note that you will not receive a reminder that final payment is due.
The guests agree to leave the accommodation in the condition in which they found it upon their day of arrival. If the accommodation is not left in such condition we reserves the right to make a charge to cover the cost of any extra cleaning.
This contract is made on the terms of these Booking Conditions, which are governed by Portuguese law and both parties shall submit to the jurisdiction of the Portuguese courts.
Electricity, water & other utility supplies are not as efficient in Portugal as they are in the U.K., or elsewhere in the World, and are sometimes erratic or subject to breakdown. We cannot be held responsible for any inconvenience or damage suffered due to a general failure of these utility supplies. Low rainfall may result in an acute shortage of water as it does at home.
It is forbidden to make any amendments to the Booking Form. The recipient cannot alter dates, and in no case will we accept a Booking Form altered by the recipient. In cases where details are not correct, or where details on the Booking Form do not reflect the Holiday Rental period required by the Booking Group, then the guest must request a new Booking Form with the amended details. This also applies to the ‘Confirmation Invoice’ issued when the Deposit Payment has been received. Any costs incurred by the Booking Group due to alterations being made to the Booking Form (such as flights for dates other than those shown on the Booking Form; deposits made for Reserved dates which the guests now considers cannot be used) cannot and will not be met by us. We accept only Bookings as shown on the Booking Form.
Failure or unwillingness to make the ‘Balance Payment’ on the required date (for any reason whatsoever, either personal, or for reasons of any change of circumstances whatsoever) will result in the Deposit Payment (and any other monies so far paid to us) being forfeit. Under Law the Balance Payment will also remain outstanding and due for payment. We reserve the right to make the decision as to whether to pursue for this Balance Payment through the Courts. We further reserves the right to make a decision as to whether the Client has good reason not to make the Balance Payment, and under most circumstances we will forgo the right to pursue this Balance Payment.
By Signing and returning the Booking Form, the guest is agreeing, on behalf of the Party that this guest represents to the Terms & Conditions set out in this Document. The Booking and payment obligations are made with the guest and as such, this is the only member of the Booking Group that we will deal with in the case of any disputes.